Getting Started with Friendbuy
Referral Campaign Management
How to Configure Tiered Rewards
How to Run an A/B Test
Setting Up Max Clicks for Referral Links
Setting Up a Friend Incentive
Setting Up an Advocate Reward
Settings & Configurations
How to Add Codes to an Existing Code Bank
How to Create a New Code Bank
How to Generate Coupons in Bulk for Shopify
Setting Up Low Code Bank Notifications
How To Enable the Attentive Integration
How to Enable the Iterable Integration
How to Enable the Klaviyo Integration
How to Enable the ReCharge Integration
How to Enable the Tremendous Integration
How to Enable the Yotpo Integration
How to Integrate Friendbuy with CartHook
How to Leverage Friendbuy with Kustomer
How to Leverage the Friendbuy and Ethyca Integration
How to Leverage the Friendbuy x DataGrail Integration
How to Send Referral Links Post Positive Product Review (Okendo)
How to Send Referral Links Post Purchase through Klaviyo
How to send Referral Links Post Product Review (Yotpo)
How to send one time emails with referral links through Klaviyo
Trigger a Direct Mail Campaign to Drive Referral Program Awareness (Friendbuy x Iterable x Poplar)
Customer Service Portal
How do I change my password?
How do I check the status of a referral?
How to Block an Email Address
How to Create a New Code Bank
How to Manually Add Credit to a Customer's Account
How to Manually Remove Credit from a Customer's Account
Override a Rejected or Pending reward
Resend Reward Email
The Customer Service Tool Guide
The Referred Friend put in their email address but didn’t get their coupon code. How do I find this?
What is a typical referral flow?
Why didn't the Advocate receive a Reward for a successful referral?
Why was my customers reward rejected?
Analytics & Reports
How are Conversions Tracked in Friendbuy?
How long is the Referred Friend attribution window
How to Apply Theme Changes to a Widget
How to Create a New Theme
How to troubleshoot login with New Device Verification
What are Fraud Checks, Tier Checks, and Rules Checks in the Rewards Report?
What are some common scenarios, and how do I troubleshoot them?
What do the Reward Statuses and Definitions mean?
What does Fraud Protection do?
What is a Friend Widget?
What is a self-referral redirect URL?
Updated by William Harper
Friendbuy powers a widget editor to simplify making changes to your themes.
To navigate to the widget editor, select Themes > then select the "Edit" button on the theme you wish to edit.
Once in the widget editor, there are a number of items you can edit. The widget editor also has a preview mode so you can test the UX of any changes made. The most common changes are below. Make sure you click "save" after making any changes you want to keep!
- Changing Copy
Select the Text component you want to edit, then click the "T" from the upper menu. You can type in the new copy in the "Text Content" Box.
- Styling Text
The widget editor menu allows you to configure text color, font, size, orientation, and other attributes. It also supports pasting custom CSS or markdown. In this example, we'll change the font from Oswald to Diosis, and leave the remaining settings alone.
- Uploading a Hero Image/Video to a Widget
Select "Hero Image" from the left-hand menu, then click on the image icon on the top menu.
From there, you'll be taken to an upload screen where you can upload your hero image. Hero images can be up to 1MB in size. Videos can be up to 5MB. Remove spaces in your file names before uploading.
- Adding Actions
Each component on your widgets can do things like copy links, redirect users to another page, or simply close the widget. These are called "actions." To add or edit an action, select the component, then click on the mouse icon from the top menu.
There are a number of actions available, but the most common are copying a pURL, sharing a referral link, or redirecting a user to another page.
- Changing pURL Aliases
pURLs (aka personal URLs), can be edited to use your company alias. To change the pURL alias, select the pURL component and change the text: