Getting Started with Friendbuy
Referral Campaign Management
How to Configure Tiered Rewards
How to Run an A/B Test
Setting Up Max Clicks for Referral Links
Setting Up a Friend Incentive
Setting Up an Advocate Reward
Settings & Configurations
How to Add Codes to an Existing Code Bank
How to Create a New Code Bank
How to Generate Coupons in Bulk for Shopify
Setting Up Low Code Bank Notifications
How To Enable the Attentive Integration
How to Enable the Iterable Integration
How to Enable the Klaviyo Integration
How to Enable the ReCharge Integration
How to Enable the Tremendous Integration
How to Enable the Yotpo Integration
How to Integrate Friendbuy with CartHook
How to Leverage Friendbuy with Kustomer
How to Leverage the Friendbuy and Ethyca Integration
How to Leverage the Friendbuy x DataGrail Integration
How to Send Referral Links Post Positive Product Review (Okendo)
How to Send Referral Links Post Purchase through Klaviyo
How to send Referral Links Post Product Review (Yotpo)
How to send one time emails with referral links through Klaviyo
Trigger a Direct Mail Campaign to Drive Referral Program Awareness (Friendbuy x Iterable x Poplar)
Customer Service Portal
How do I change my password?
How do I check the status of a referral?
How to Block an Email Address
How to Create a New Code Bank
How to Manually Add Credit to a Customer's Account
How to Manually Remove Credit from a Customer's Account
Override a Rejected or Pending reward
Resend Reward Email
The Customer Service Tool Guide
The Referred Friend put in their email address but didn’t get their coupon code. How do I find this?
What is a typical referral flow?
Why didn't the Advocate receive a Reward for a successful referral?
Why was my customers reward rejected?
Analytics & Reports
How are Conversions Tracked in Friendbuy?
How long is the Referred Friend attribution window
How to Apply Theme Changes to a Widget
How to Create a New Theme
How to troubleshoot login with New Device Verification
What are Fraud Checks, Tier Checks, and Rules Checks in the Rewards Report?
What are some common scenarios, and how do I troubleshoot them?
What do the Reward Statuses and Definitions mean?
What does Fraud Protection do?
What is a Friend Widget?
What is a self-referral redirect URL?
Updated by William Harper
To help prevent fraudulent usage of the referral program, Friendbuy allows you to configure a maximum number of clicks allowed on a referral link before the link becomes automatically disabled. These settings can especially help to protect the integrity of the campaign if a customer decides to post their referral link on a public page such as a coupon-sharing website. In this help article, we will go over how to set up the max limit for your referral campaign!
Setting Up Max Clicks for a Campaign
You can set up Max Clicks at the campaign level by going to Referral > Select Your Campaign > General > Max Clicks. This setting is disabled by default and is optional to set up.
Click on the toggle button to enable the feature when needed.
Set the desired click limit by entering a numerical value in the respective field.
Click Save if your campaign is not yet running, or Publish Changes if your campaign is running, in the top right-hand corner of your screen. Be sure to double-check each input is correct before pushing your changes live to the referral program.
Congratulations, your Max Clicks limit has now been successfully configured! When a customer clicks through a referral link that has already hit its maximum limit, the customer will be redirected to your Referral Link Fallback URL. By default, this will take the customer to a 'We’re sorry. This referral offer is no longer available' page hosted by Friendbuy. You can learn more about how to set up a Referral Link Fallback URL by clicking here.
- Each Advocate share channel (PURLs, Email, SMS, social channels, etc) is a unique referral link with a unique click count that is checked against the settings current limit.
- The counts are not combined across referral links, so if one link from an advocate gets blocked, others will remain active
- Click counts are accumulated over the lifetime of the link, starting on June 28, 2021