Getting Started with Friendbuy
Referral Campaign Management
How to Configure Tiered Rewards
How to Run an A/B Test
Setting Up Max Clicks for Referral Links
Setting Up a Friend Incentive
Setting Up an Advocate Reward
Settings & Configurations
How to Add Codes to an Existing Code Bank
How to Create a New Code Bank
How to Generate Coupons in Bulk for Shopify
Setting Up Low Code Bank Notifications
How To Enable the Attentive Integration
How to Enable the Iterable Integration
How to Enable the Klaviyo Integration
How to Enable the ReCharge Integration
How to Enable the Tremendous Integration
How to Enable the Yotpo Integration
How to Integrate Friendbuy with CartHook
How to Leverage Friendbuy with Kustomer
How to Leverage the Friendbuy and Ethyca Integration
How to Leverage the Friendbuy x DataGrail Integration
How to Send Referral Links Post Positive Product Review (Okendo)
How to Send Referral Links Post Purchase through Klaviyo
How to send Referral Links Post Product Review (Yotpo)
How to send one time emails with referral links through Klaviyo
Trigger a Direct Mail Campaign to Drive Referral Program Awareness (Friendbuy x Iterable x Poplar)
Customer Service Portal
How do I change my password?
How do I check the status of a referral?
How to Block an Email Address
How to Create a New Code Bank
How to Manually Add Credit to a Customer's Account
How to Manually Remove Credit from a Customer's Account
Override a Rejected or Pending reward
Resend Reward Email
The Customer Service Tool Guide
The Referred Friend put in their email address but didn’t get their coupon code. How do I find this?
What is a typical referral flow?
Why didn't the Advocate receive a Reward for a successful referral?
Why was my customers reward rejected?
Analytics & Reports
How are Conversions Tracked in Friendbuy?
How long is the Referred Friend attribution window
How to Apply Theme Changes to a Widget
How to Create a New Theme
How to troubleshoot login with New Device Verification
What are Fraud Checks, Tier Checks, and Rules Checks in the Rewards Report?
What are some common scenarios, and how do I troubleshoot them?
What do the Reward Statuses and Definitions mean?
What does Fraud Protection do?
What is a Friend Widget?
What is a self-referral redirect URL?
Updated by William Harper
This feature allows you to export a report that includes account credit transactional events so you can view credit balances for your customers
Navigate to Analytics > Reports > Account Credit
Here you will see a preview of the information available within the export. Click Export
A success message will be displayed that confirms the email address the report will be sent to
You will receive an email with the export
Click View Report
The report will appear in your downloads as a CSV
Below are the CSV field headers and their corresponding definitions
Date that credit was applied / removed
Email address of customer who the credit amount applies to
Customer ID of customer who the credit amount applies to (provided by merchant)
Reward; if credit was rewarded and is available in the customer's account
Redemption; if credit was redeemed by the customer
Reversal; if customer applied credit to checkout, but then reversed it back to their account
Manual; if credit was manually added or removed to the customer's account
Email address of the referred Friend (Only applicable for a Referral Reward)
Friend Order ID
Order ID of the Referred Friend (Only applicable for a Referral Reward)
Details / Reason
If a reward was manually issued or removed, the issuer needs to supply a reason for the adjustment
Email address of the issuer of the manual credit adjustment
Amount of the credit applied, redeemed or removed
Customer Running Balance
Running credit balance of the customer
Currency selected at the time your Friendbuy merchant account was created