Getting Started with Friendbuy
Referral Campaign Management
How to Configure Tiered Rewards
How to Run an A/B Test
Setting Up Max Clicks for Referral Links
Setting Up a Friend Incentive
Setting Up an Advocate Reward
Settings & Configurations
How to Add Codes to an Existing Code Bank
How to Create a New Code Bank
How to Generate Coupons in Bulk for Shopify
Setting Up Low Code Bank Notifications
How To Enable the Attentive Integration
How to Enable the Iterable Integration
How to Enable the Klaviyo Integration
How to Enable the ReCharge Integration
How to Enable the Tremendous Integration
How to Enable the Yotpo Integration
How to Integrate Friendbuy with CartHook
How to Leverage Friendbuy with Kustomer
How to Leverage the Friendbuy and Ethyca Integration
How to Leverage the Friendbuy x DataGrail Integration
How to Send Referral Links Post Positive Product Review (Okendo)
How to Send Referral Links Post Purchase through Klaviyo
How to send Referral Links Post Product Review (Yotpo)
How to send one time emails with referral links through Klaviyo
Trigger a Direct Mail Campaign to Drive Referral Program Awareness (Friendbuy x Iterable x Poplar)
Customer Service Portal
How do I change my password?
How do I check the status of a referral?
How to Block an Email Address
How to Create a New Code Bank
How to Manually Add Credit to a Customer's Account
How to Manually Remove Credit from a Customer's Account
Override a Rejected or Pending reward
Resend Reward Email
The Customer Service Tool Guide
The Referred Friend put in their email address but didn’t get their coupon code. How do I find this?
What is a typical referral flow?
Why didn't the Advocate receive a Reward for a successful referral?
Why was my customers reward rejected?
Analytics & Reports
How are Conversions Tracked in Friendbuy?
How long is the Referred Friend attribution window
How to Apply Theme Changes to a Widget
How to Create a New Theme
How to troubleshoot login with New Device Verification
What are Fraud Checks, Tier Checks, and Rules Checks in the Rewards Report?
What are some common scenarios, and how do I troubleshoot them?
What do the Reward Statuses and Definitions mean?
What does Fraud Protection do?
What is a Friend Widget?
What is a self-referral redirect URL?
Updated by William Harper
Friendbuy supports the ability to upload a list of unique, single use codes into a code bank, which Friendbuy distributes on merchants behalf.
- You must be on Shopify
- You must require a minimum purchase for coupons, or other restrictions
- You must have an app to generate bulk coupons (we recommend https://apps.shopify.com/bulk-discount-generator)
- In Shopify, navigate to Discounts and click Create discount set from the More Actions menu
- Fill out the necessary details for the coupon:
- Add a descriptive name for the new discount set
- Specify the number of codes to create (10k recommended)
- Add a prefix of FRND or ADV under advanced settings
- Select the type of discount and value of discount
- If the coupon is only valid for specific products, this can be set in the Applied to section
- Enter any minimum purchase requirements
- If the offer should apply to New Customers only, add any groups that include New customers
- Set Usage Limit to One Use per customer
- Click Save and wait for the codes to import
- Next, you will need to export the codes. Click on the discount set and select View All Codes
- Click Export from upper right corner and select All Items for the export
- Click Export discount codes and an email will be sent to the email address you are logged in with
- Remove the header and additional columns from the csv leaving a column of codes only. This can be imported as a new code bank.