Getting Started with Friendbuy
Referral Campaign Management
How to Configure Tiered Rewards
How to Run an A/B Test
Setting Up Max Clicks for Referral Links
Setting Up a Friend Incentive
Setting Up an Advocate Reward
Settings & Configurations
How to Add Codes to an Existing Code Bank
How to Create a New Code Bank
How to Generate Coupons in Bulk for Shopify
Setting Up Low Code Bank Notifications
How To Enable the Attentive Integration
How to Enable the Iterable Integration
How to Enable the Klaviyo Integration
How to Enable the ReCharge Integration
How to Enable the Tremendous Integration
How to Enable the Yotpo Integration
How to Integrate Friendbuy with CartHook
How to Leverage Friendbuy with Kustomer
How to Leverage the Friendbuy and Ethyca Integration
How to Leverage the Friendbuy x DataGrail Integration
How to Send Referral Links Post Positive Product Review (Okendo)
How to Send Referral Links Post Purchase through Klaviyo
How to send Referral Links Post Product Review (Yotpo)
How to send one time emails with referral links through Klaviyo
Trigger a Direct Mail Campaign to Drive Referral Program Awareness (Friendbuy x Iterable x Poplar)
Customer Service Portal
How do I change my password?
How do I check the status of a referral?
How to Block an Email Address
How to Create a New Code Bank
How to Manually Add Credit to a Customer's Account
How to Manually Remove Credit from a Customer's Account
Override a Rejected or Pending reward
Resend Reward Email
The Customer Service Tool Guide
The Referred Friend put in their email address but didn’t get their coupon code. How do I find this?
What is a typical referral flow?
Why didn't the Advocate receive a Reward for a successful referral?
Why was my customers reward rejected?
Analytics & Reports
How are Conversions Tracked in Friendbuy?
How long is the Referred Friend attribution window
How to Apply Theme Changes to a Widget
How to Create a New Theme
How to troubleshoot login with New Device Verification
What are Fraud Checks, Tier Checks, and Rules Checks in the Rewards Report?
What are some common scenarios, and how do I troubleshoot them?
What do the Reward Statuses and Definitions mean?
What does Fraud Protection do?
What is a Friend Widget?
What is a self-referral redirect URL?
Updated by William Harper
Throughout the life of your referral program, you might change your program settings and your old referral links may be out of date. But what happens when one of your customers clicks through a referral link that is no longer valid? In this help article, we'll be going over how to set up a Referral Link Fallback URL for your referral program!
How to set up the Referral Link Fallback URL
The Referral Link Fallback URL allows you to redirect your customers to a fallback landing page when they click on a referral link that is either:
- Reached the Max Clicks limit
You can set up the Referral Link Fallback URL at the account level by navigating to Settings > Account > General.
Using the radio button, select one of the following options:
Redirect users to a Friendbuy Hosted Landing Page (this is the default setting)
Below is a screenshot of the Friendbuy Hosted Landing Page, which you can preview by clicking here.
Redirect users to a Custom URL.
Select the Custom URL option to create your own Referral Link Fallback URL hosted on a landing page of your choice. Enter the URL in the input field. You can use your own landing page to customize the content and styling to match your brand. We recommend using a generic message such as “This offer is no longer available” to keep customers informed and to help avoid fraudulent activity.
Click Save if your campaign is not yet running, or Publish Changes if your campaign is running, in the top right-hand corner of your screen. Be sure to double-check each input is correct before pushing your changes live to the referral program.
Congratulations! You've now successfully configured your Referral Link Fallback URL settings.