Common FAQs

How are Conversions Tracked in Friendbuy?

Conversions are tracked in one of two different ways--through Coupon Codes and through Cookies. Cookies When a Referred Friend clicks on a referral link, Friendbuy drops a cookie on the Referred Frie…

William Harper
Updated 3 months ago by William Harper

How long is the Referred Friend attribution window

Friendbuy attribution window. How long is the Referred Friend attribution window? Friendbuy has a standard 90-day attribution window where Advocate Rewards will only be eligible if the Referred Frien…

William Harper
Updated 2 days ago by William Harper

How to Apply Theme Changes to a Widget

Once you've finished creating and editing a theme, it's time to apply those changes to a live widget. To do this, log in to your Friendbuy Retailer app, select "Referral" from the menu on the left, a…

William Harper
Updated 3 months ago by William Harper

How to Create a New Theme

Themes are used to create an on-brand look and feel for your referral widgets. To create a new theme, log in to your Friendbuy Retailer App, and select “Themes” from the left-hand menu. Next, select…

William Harper
Updated 3 months ago by William Harper

How to troubleshoot login with New Device Verification

Difficulty logging into your account? If you are asked to verify your device during the log in process, make sure your browser settings allow 3rd party cookies. If 3rd party cookies are not allowed,…

William Harper
Updated 2 days ago by William Harper

What are Fraud Checks, Tier Checks, and Rules Checks in the Rewards Report?

When rewards are to be issued by our platform, our system takes a look at three different sets of checks--Fraud Checks, Tier Checks, and Rules Checks. Fraud Checks - Friendbuy takes a look at the Fra…

William Harper
Updated 3 months ago by William Harper

What are some common scenarios, and how do I troubleshoot them?

Common Scenarios & Troubleshooting Steps. Scenarios Why did this happen? Troubleshooting Steps Friend’s qualifying purchase is in the system, but the Advocate was not rewarded. It is possible that th…

William Harper
Updated 3 months ago by William Harper

What do the Reward Statuses and Definitions mean?

Overview. Friendbuy assigns each Friend Offer and Advocate Reward a status depending on whether it has met certain criteria. You can view the status of a reward by using the Customer Search Tool or t…

William Harper
Updated 3 months ago by William Harper

What does Fraud Protection do?

Friendbuy validates all rewards before they are fulfilled to prevent fraud and gaming. With our fraud settings, you can customize which validation rules rewards must pass in order to be valid. These…

William Harper
Updated 3 months ago by William Harper

What is a Friend Widget?

Overview. Learning all of the aspects of a referral program may seem overwhelming, and one of those aspects might be wondering how a Friend Widget works. In this article, we'll help you understand th…

William Harper
Updated 3 months ago by William Harper

What is a self-referral redirect URL?

Overview. When an Advocate shares with themselves and clicks on their own referral link, they will be redirected to a Self-Referral page, and will not receive a Friend incentive. You can update this…

William Harper
Updated 3 months ago by William Harper

Contact