Getting Started with Friendbuy
Referral Campaign Management
How to Configure Tiered Rewards
How to Run an A/B Test
Setting Up Max Clicks for Referral Links
Setting Up a Friend Incentive
Setting Up an Advocate Reward
Settings & Configurations
How to Add Codes to an Existing Code Bank
How to Create a New Code Bank
How to Generate Coupons in Bulk for Shopify
Setting Up Low Code Bank Notifications
How To Enable the Attentive Integration
How to Enable the Iterable Integration
How to Enable the Klaviyo Integration
How to Enable the ReCharge Integration
How to Enable the Tremendous Integration
How to Enable the Yotpo Integration
How to Integrate Friendbuy with CartHook
How to Leverage Friendbuy with Kustomer
How to Leverage the Friendbuy and Ethyca Integration
How to Leverage the Friendbuy x DataGrail Integration
How to Send Referral Links Post Positive Product Review (Okendo)
How to Send Referral Links Post Purchase through Klaviyo
How to send Referral Links Post Product Review (Yotpo)
How to send one time emails with referral links through Klaviyo
Trigger a Direct Mail Campaign to Drive Referral Program Awareness (Friendbuy x Iterable x Poplar)
Customer Service Portal
How do I change my password?
How do I check the status of a referral?
How to Block an Email Address
How to Create a New Code Bank
How to Manually Add Credit to a Customer's Account
How to Manually Remove Credit from a Customer's Account
Override a Rejected or Pending reward
Resend Reward Email
The Customer Service Tool Guide
The Referred Friend put in their email address but didn’t get their coupon code. How do I find this?
What is a typical referral flow?
Why didn't the Advocate receive a Reward for a successful referral?
Why was my customers reward rejected?
Analytics & Reports
How are Conversions Tracked in Friendbuy?
How long is the Referred Friend attribution window
How to Apply Theme Changes to a Widget
How to Create a New Theme
How to troubleshoot login with New Device Verification
What are Fraud Checks, Tier Checks, and Rules Checks in the Rewards Report?
What are some common scenarios, and how do I troubleshoot them?
What do the Reward Statuses and Definitions mean?
What does Fraud Protection do?
What is a Friend Widget?
What is a self-referral redirect URL?
Updated by William Harper
If you'd like to reward Advocates for successful referrals or provide Referred Friends with Incentives they can apply toward their first purchase, Friendbuy supports the ability for you to upload a list of codes into a code bank. A code is pulled from a code bank and is dynamically inserted into a Reward Email when Advocates are eligible for a reward and inserted into a Friend Incentive Email when Referred Friends are eligible for a Friend Incentive.
Friendbuy supports the following code types:
- Coupon Codes - click here to download a template
- Gift Cards (eCommerce Store) - click here to download a template
- Reward Links (3rd Party Gift Cards/Cash) - click here to download a template
Below is an example of how the codes should be formatted in your .csv or .txt file.
Adding Codes to an Existing Code Bank:
Navigate to Code Banks
Click the highlighted icon (shown in the screenshot below) next to the code bank you’d like to add codes to
Select and upload your Code Bank .csv or .txt file
You've Successfully added codes to an existing code bank! You're a code bank hero!
Click here to learn how to add codes to an existing code bank.